The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
Privacy Policy for SouthernGiftGuy
At SouthernGiftGuy, accessible from https://southerngiftguy.etsy.com, one of my main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by SouthernGiftGuy and how I use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact me.
This Privacy Policy applies only to my online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in SouthernGiftGuy. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point I ask you to provide your personal information.
If you contact me directly, I may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send me, and any other information you may choose to provide.
When you register for an Account, I may ask for your contact information, including items such as name, company name, address, email address, and telephone number
How I use your information
I use the information we collect in various ways, including to:
Provide, operate, and maintain my website
Improve, personalize, and expand my website
Understand and analyze how you use my website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
Log Files
SouthernGiftGuy follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.</p>
Cookies and Web Beacons
Like any other website, SouthernGiftGuy uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
For more general information on cookies, please read <a href="https://www.generateprivacypolicy.com/#cookies">the Cookies article on Generate Privacy Policy website
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of SouthernGiftGuy.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on SouthernGiftGuy, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that SouthernGiftGuy has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
SouthernGiftGuy's Privacy Policy does not apply to other advertisers or websites. Thus, I am advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data. I do not and will never sell personal information.
If you make a request, I have one month to respond to you. If you would like to exercise any of these rights, please contact me.
GDPR Data Protection Rights
I would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. I may charge you a small fee for this service.
The right to rectification – You have the right to request that I correct any information you believe is inaccurate. You also have the right to request that I complete the information you believe is incomplete.
The right to erasure – You have the right to request that I erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that I restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to my processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that I transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, I have one month to respond to you. If you would like to exercise any of these rights, please contact me.
Children's Information
Another part of my priority is adding protection for children while using the internet. I encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
SouthernGiftGuy does not knowingly collect any Personal Identifiable Information from children under the age of 18. If you think that your child provided this kind of information on my website, I strongly encourage you to contact me immediately and I will do my best efforts to promptly remove such information from my records.
Absolutely! If you have a church group, work gathering, family reunion, school function, or any other special event and you need a large volume of the same item(s) using the same design(s), please contact me before placing an order. I have special pricing specifically for orders of 20 or more identical items.
You can always send a message through Etsy. You can also shoot me an email at info@southerngiftguy.com.
I don't offer refunds or exchanges unless it's clearly stated in the listing description. But hey, if I mess up and send you a product containing an error, no worries! Just let me know within 24 hours of delivery. Shoot me a message explaining the issue and attach some photos. It'll be a huge help since I always snap pics of everything before packaging it. Once I receive the incorrect item back, I'll gladly replace it for you.
Yes! We are on:
Instagram @southerngiftguy
TikTok @southerngiftguy
Pinterest https://pin.it/3mhWR9X
Just look for the logo and you'll find us!
First, please make sure to thoroughly check your mail, especially if you ordered coasters, ornaments, or decals. These items are shipped in rigid mailers and may not be in a box, making them easy to overlook. Sometimes, a package may be marked as delivered but take a few more days to actually show up at your doorstep. While I can't explain why this happens, it's also worth checking with other household members and neighbors in case it was delivered to them by mistake.
If you've exhausted these options and the package still hasn't arrived, there are two courses of action. Either you or I can contact the shipping company to request GPS coordinates. Each item is scanned at delivery, providing accurate location information within 6 feet. If th
I strive to make sure that all my items look exactly as they do in the photos. However, since each item is handmade by me, achieving absolute perfection every time can be challenging. Additionally, screen resolutions can vary, so what we see on a screen may differ slightly from the physical product.
In the case of scented coasters, the oils used can sometimes cause darkening, particularly in light-colored areas. This is a natural occurrence and doesn't indicate a defect.
If you have any concerns about the appearance of your item, please reach out to me and I'll be happy to address any questions or issues you may have. Your satisfaction is important to me, and I want to ensure that you are happy with your purchase.
Dealing with returned packages can vary depending on the specific circumstances. There could be various reasons why your package was returned to me.
First and foremost, please double-check the address you provided during the Etsy checkout process to ensure it is accurate. I can only ship to the addresses provided by customers through Etsy, so it's crucial to ensure the information is correct. If the package was returned due to an incorrect address, you will be responsible for covering the shipping costs for resending it once I get it back.
If you believe that the shipping company made an error, I recommend reaching out to your local office for further assistance. They will be able to provide more information and help resolve any issues.